Tumon Sands Plaza
1082 Pale San Vitores Rd, Tumon, Guam 96913
Restaurant Line: (671) 648-7377
Email: [email protected]
IMPORTANT: PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN AN ARBITRATION AGREEMENT,
JURY AND CLASS ACTION WAIVERS, LIMITATIONS ON BRINKER INTERNATIONAL’S LIABILITY AND OTHER PROVISIONS THAT
AFFECT YOUR LEGAL RIGHTS.
SCOPE OF OUR POLICY
Brinker International is very sensitive to the privacy concerns of our guests. We believe that the privacy of
personal information is a serious matter, and we strive to manage and protect any personal information we
way of informing you of the information we may collect, store, use or share about you during your interaction
with Brinker International through the Online Services and in our restaurants.
When we say "personal information" we mean information about you that may include, for example, first and last
name, email address, day of birth, gender, number of children and financial account information such as credit
card numbers provided by you. This policy will outline the types of personal information we may collect, as
well as additional topics including but not limited to the following:
How and why, we collect your personal information.
How your information is used and shared.
How we protect your information.
How you can control the use of your information.
This Policy does not cover information rendered anonymous or where pseudonyms are used. Information is
rendered anonymous if individuals are no longer identifiable or are only identifiable with a
disproportionately large expense in time, cost, or labor. The use of pseudonyms involves the replacement of
names or other identifiers with substitutes, so that identification of individual persons is either impossible
or at least rendered considerably more difficult.
By installing, accessing or using any of our Online Services, you accept our practices as set forth in this
notice. We encourage you to carefully read our policy to understand how we manage this information. Laws and
practices governing the handling of this information are constantly changing; as a result, we may and do
update this policy from time to time. We will not necessarily directly notify you of all changes, so you are
urged to periodically read and review our policy to take note of any changes.
Most of our restaurants operated outside the United States are owned and operated by our franchise partners.
In some cases, our franchise partner in the area where your information is collected may set forth additional
terms or notices. Your installation, access to and use of the Online Services are also subject to any such
supplemental terms set forth by the franchise partner.
INFORMATION WE COLLECT
The information we collect helps us provide you with the opportunity for great guest experience at one of our
restaurants and/or when using our Online Services. Through your interaction with Brinker, we collect the
personal information you provide directly to us that can be used to uniquely identify or contact you. This
information may be collected when you engage in certain activities such as creating an account online or on
our mobile app, registrations, on-line email club submissions, surveys, to-go orders, guest relations
communications, on-line location services or other voluntary activities. The types of information collected
may include personal details such as the following:
name, email address, postal address, number of children, gender, phone number, date of birth, age, and
location and dining preferences;
background information, such as education, prior employment, and references; and
transaction information, including username and password, profile information, information about the products
you purchase, and payment details such as credit card information;
Generally, we do not automatically collect personal information from visitors to our restaurants or Online
Services who do not elect to provide the information. However, certain non-personal information, including IP
addresses, may be recorded by the standard operation of Brinker International's internet servers. We may also
automatically collect information, on an anonymous basis, about your use of our Online Services, including the
type of operating system in use (e.g., Apple OS X, Microsoft Windows), the type of browser you use (e.g.,
Internet Explorer, Firefox, Safari, and Chrome), access times, pages viewed, device characteristics, language
preferences, referring URLs and the page you visited before navigating to our services. We may also collect
information about you that is publicly available or provided to us from other companies.
Additionally, the use of certain Brinker mobile sites or applications (e.g. iOS or Android devices) may result
in the collection of additional information about you, such as your proximity to a restaurant location. To
provide location-based services related to our business, Brinker International may collect, use, and share
your precise location data. This location data is collected anonymously in a form that does not personally
identify you and is used by Brinker International and our franchise partners and licensees to provide and
improve location-based products and services.
whether or not a DNT signal is received.
HOW WE USE YOUR INFORMATION
Our primary goal in collecting your personal information is to provide an enhanced on-line and in-restaurant
experience for our guests by understanding each guest's preferences, communicating promotions and upcoming
events, and providing the best possible guest experience at our restaurants. In particular, we may use the
information we collect for the following purposes:
Fulfillment of Products & Services. We use the contact and payment details you provide in order to
verify your identity, fulfill your orders, process payments, communicate with you about your account and/or
orders, and provide customer support. We may share your personal information with certain third parties,
including delivery services and our franchise partners, in order to verify card payments, process refunds,
distribute prizes, fulfill contractual requirements, and deliver our products. We use your personal
information in this capacity pursuant to your consent and/or any agreement we may have with you.
Marketing. We may use your personal information to provide services such as postal marketing, social
media re-marketing or insight, newsletters, email or text promotions, or personalized advertising in order
to inform you about our services, special promotions or events, conduct research, or better tailor your
experience in our restaurants or with our Online Services. When required by law, we will secure your consent
before providing you with any such correspondence or services. When you register for certain Online
Services, we may share your personal information with third parties who provide services on our behalf,
including postal providers, social media providers (e.g. Facebook or Google), or marketing or advertising
providers who assist us in delivering our marketing and advertising campaigns to you. These third parties
are not allowed to use your personal information, except for the purpose of providing these services. These
third parties do not retain, share, store, or use personal information for any purposes, except to provide
services to Brinker International or its franchise partners. As our restaurants outside of the United States
are sometimes operated by our franchise partners, your personal information may also be shared between
Brinker International and the franchise partners that operate the restaurants where you live or the area
where you place orders through our Online Services. Where your personal information is anonymized, we do not
require a legal basis to use it as the information is no longer regulated under data protection laws. In the
event your personal information is not anonymized, we may process such information pursuant to your consent
(when applicable) or legitimate business interests which include using your personal information for
Insight & Analytics. We may analyze the contact details you provide along with other personal
information that we observe about you from your interactions with our Online Services or through our email
files and other technologies to collect personal information from the computer, mobile device or software
you use to access the Online Services pursuant to your consent (when required by law). This includes your IP
address, a session ID to track usage statistics on our Online Services, and certain personal information
regarding your interests, buying habits, and experience with our services and products. Additionally, we may
track click-through data when you click on a particular hyperlink that may be included in our
communications. We may share your personal information with certain third-party providers who assist us with
these insights. Where your personal information is not anonymized, we may process such information pursuant
to legitimate business interests which include using your personal information to better provide our
products and services to you.
Tags. Our Online Services may contain cookies, web beacons or pixel tags (collectively “Tags”) which
allow us to retain small amounts of information about you and/or track how you utilize our Online Services.
A cookie is a piece of data stored on your browser containing information about you. There are two types of
cookies that may be used in our Online Services. One type of cookie is often referred to as a session
cookie, which is used to enhance your experience and enable certain features on our Online Services. Once
you close your browser, a session cookie simply terminates. For instance, by using a session cookie on our
Online Services, you would not have to enter a password more than once, thereby saving time while on our
Online Services. You may choose to not allow cookies. If you reject the session cookie, you may still use
our Online Services. The only drawback to this is that you will be limited in some areas of our Online
The other type of cookie used on our Online Services enables us and our partners and advertisers to track and
target your interests and to provide ads about goods and services of interest to you. These cookies will not
terminate when you close your browser but may stay on your browser for a predefined period of time and will
expire when you clear your cookies within the browser. We may also share aggregated, anonymous demographic
information is not linked to any personal information that can be used to uniquely identify or contact you.
identifier for the purposes of tracking, analysis, and improvement of our Online Services. At any time, you
may withdraw your consent by disabling these cookies. However, by doing so, your user experience with our
Online Services may be altered.
Contests/Surveys. On occasion, our Online Services may request information from users via surveys or
contests. Participation in these surveys or contests is completely voluntary and you will have a choice
whether or not to disclose any personal information. Information requested may include personal details such
as contact information (e.g. name and email address) and demographic information (e.g. zip code, age level).
Survey information will be used for purposes of monitoring or improving the use and satisfaction of our
Online Services or the operation of our restaurants. We use your personal information in this capacity
pursuant to your voluntary consent and/or any agreement we may have with you.
These surveys may also be conducted by third-party providers with whom we share your personal information or
to whom you directly submit your personal information in connection with the surveys. Please note that
providers. Your use of their mobile applications or websites shall be subject to the third-party provider’s
Compliance. We may also use your personal information when necessary to comply with applicable law,
court orders, requirements of regulators, or to investigate inquiries or disputes.
Please note that the personal information we collect may be transferred from the location in which it was
collected to other countries in the world where Brinker does business in connection with the uses identified
Policy and in compliance with applicable laws. We may also share or transfer your information to a third party
in connection with a business reorganization, sale of assets, or in connection with a merger. In the event of
RETENTION OF INFORMATION
Subject to applicable law, we will retain your personal information only for as long as it serves the purpose
for which we originally collected such information or as you may have subsequently authorized.
PROTECTION OF INFORMATION
Brinker International is committed to taking reasonable and appropriate precautions to protect your personal
information from loss, misuse or alteration. When you submit sensitive information via our Online Services, it
is protected both online and off-line. When our registration form asks guests to enter sensitive personal
information, we use commercially reasonable and appropriate standards to encrypt the information using
industry-standard encryption algorithms. All of our guests’ information, not just the sensitive information
mentioned above, is restricted in our datacenters. Only employees or partners who need the information to
perform a specific job are granted access to personally identifiable information.
RECTIFYING YOUR INFORMATION
If you believe the personal information about you that we possess is inaccurate or incomplete, you may request
that it be rectified (where applicable). It is suggested that you send any such request to [email protected]
with the “Rectification Request” noted in the subject line. This will increase our ability to provide you with
a timely response. Depending on the complexity of your request, we may extend our response time or ask you for
additional identification. If your personal information has been shared with others, we will notify them about
your request for rectification when possible.
DELETING YOUR INFORMATION
You may request that we delete or remove your personal information in certain circumstances such as when we no
longer need it or if you withdraw your consent (where applicable). If we have shared your personal information
with other parties, we will notify them about your request for erasure when possible.
OPPOSING/RESTRICTING THE PROCESSING OF YOUR INFORMATION
Where applicable, you may request that we limit the processing of your personal information in certain
circumstances such as when you reject the accuracy of that personal information or you object to certain
processing. While we may continue to store your personal information or communicate with you about your
transactions, we will notify you if we remove these restrictions at any point. With regard to marketing
communications you may receive from us, we provide in each email the option to unsubscribe from future emails.
You may also be able to manage your communication preferences within the settings of your own device. Please
note that you must specifically opt out of any communications you are receiving from our franchise partners.
Where applicable, you may have the right to request that we provide you with a copy of the personal
information you provided to us or, if feasible and within reason, transfer such information to a third party
of your choice in a structured, commonly used and machine-readable format. Depending on the complexity of your
request, we may extend our response time when necessary.
OBJECTING TO THE PROCESSING OF YOUR INFORMATION
Where applicable, you will have the right to revoke your consent and/or request that we stop processing
certain types of personal information we have collected about you. This request can be made by contacting
Brinker at the postal and/or email addresses below.
THIRD PARTY SERVICES
apply to your interaction on any other websites and we do not control the practices of those third parties.
CHILDREN AS USERS
The content of our Online Services is not directed to children under the age of 13, and you understand that
you must be at least 13 years old to use the Online Services. If you are at least 13 years old but not yet 18
Online Services. Brinker International does not knowingly collect personal information from any child under
the age of 13 through our Online Services. If we gain actual knowledge that information has been collected
from children under the age of 13, Brinker International reserves the right to immediately delete the user
profile and any related information from our servers. Please contact us via the contact information below if
you believe we may have collected information from your child without permission from you and request that
such information be deleted. Depending on the jurisdiction in which you are located, you are only allowed to
use the Online Services if you are older than the relevant age at which you can provide consent under the laws
of your country, or pursuant to consent by your parent or legal guardian.
CHANGES TO OUR PRIVACY STATEMENT
Chili’s Grill & Bar Guam
c/o NAKICOS Corporation
PO Box 21869
Barrigada, GU 96921